Disclaimer, Security & Privacy Notice

The Canvas Health website is for informational purposes only and is not meant to serve as medical or clinical advice or to replace consultation with your physician or mental health professional or case manager.

Use of the Canvas Health website constitutes an agreement by the users not to hold Canvas Health or any of its officers, employees or volunteers liable or responsible for information posted on it. Changes or updates will be made periodically to information on this site. As part of this process this website may occasionally include technical inaccuracies or typographical errors.

Your use of this website acknowledges that the information on the Website is provided “as is” for general information only.  It is not intended as medical advice, and should not be relied upon as a substitute for consultations with qualified health professionals who are familiar with your individual medical or mental health needs.  There is no direct access to mental health, substance use or resources for eldercare services through this website. If you or a member of your family needs to obtain services, please call (651) 777-5222.

Disclaimer of Endorsement for Links to Other Sites

At certain places on this site, links to other web sites can be accessed. Such external sites contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Canvas Health. Canvas Health does not endorse, approve, certify, or control these external sites and does not guarantee the accuracy, completeness, efficacy, or timeliness of information located at such sites. Reference therein to any specific program, commercial product, process or service does not constitute or imply endorsement, recommendation or favoring by Canvas Health. Canvas Health assumes no responsibility for consequences resulting from use of information obtained at linked sites.  Canvas Health is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, reliance on, or performance of such information.

Security and Donor Privacy Policy

Your donation payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone, and it is solely used to complete donation transaction and provide you with a better experience on our website.

State of Minnesota Cyber Awareness Toolkit

Nondiscrimination

We comply with applicable Federal civil rights laws and Minnesota laws. We do not discriminate against, exclude or treat people differently because of race, religion, color, national origin, age, disability, sex, sexual orientation, gender, or gender identity.

Persons with hearing or speech disabilities may contact us via their preferred Telecommunication Relay Service.

Language assistance services are available free of charge.

Nondiscrimination Notice

Privacy Notice

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

• Tell family and friends about your condition
• Provide disaster relief
• Include you in a hospital directory
• Provide mental health care
• Market our services and sell your information
• Raise funds

Our Uses and Disclosures

We may use and share your information as we:

• Treat you
• Run our organization
• Bill for your services
• Help with public health and safety issues
• Do research
• Comply with the law
• Respond to organ and tissue donation requests
• Work with a medical examiner or funeral director
• Address workers’ compensation, law enforcement, and other government requests
• Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Notice of Privacy Practices 7-1-20

Choose someone to act for you

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can complain if you feel we have violated your rights by contacting us using the information on page 1 of this document.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.

Good Faith Estimate

• You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services.
  Good Faith Estimate Notice

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation
• Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

In the case of fundraising:

• We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

Help with public health and safety issues

We can share health information about you for certain situations such as:

• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

• Notice is effective: 7-1-2020

Notice Applies to the Following Organizations

• Canvas Health; Canvas Health Inc.; HSI-New Generations LLC
• Since Canvas Health Inc. is a Hybrid Entity the following programs are not included:

1. Abuse Response & Prevention Services
2. Housing
   • Mosaic Homes
   • Share Apartments
   • Home Free Apartments
3.  Homeless Youth (Discontinued December 2016)
4. Emergency  Social Services Washington County (Discontinued 2018)
5. Emergency  Social Services Ramsey County (Discontinued 2018)
6. Emergency  Social Services Scott County
7. Emergency Social Services Anoka County
8.  Transportation
9. Vocational
10. Forensic Services
11.  Substance Use Early Interventions
12. Suicide Prevention

Sarah Brown, J.D., HIPAA Privacy Officer
Canvas Health
7066 Stillwater Boulevard North | Oakdale, MN 55128
(651) 251-5027 Direct | (651) 251-5111 Fax
sbrown@canvashealth.org

Refund Policy

We do not provide refunds for donation or ticket transactions.

Client Bill of Rights

Minnesota Client Bill of Rights.
Substance Use Disorder Client Bill of Rights

Feedback/Complaints/Grievance

To submit feedback, a grievance, or complaint to Canvas Health, please email feedback@canvashealth.org.

Copyright Notice

This Website is copyright 2012 Canvas Health of Washington County in Minnesota.

All information contained on the Canvas Health website is the property of Canvas Health. Permission is granted to individuals to make one copy of any content for their non–commercial use. Individuals desiring to make multiple copies of this content, or organizations wishing to adapt or reuse content on this site should contact the webmaster (jyach@canvashealth.org) for permission. Permission is granted to the media to reprint or adapt any of the press releases on this site as long as Canvas Health is clearly referenced in the article as published.  Our Community Relations & Marketing Department will be happy to assist you in obtaining other reprint permission or access to interview subjects for additional information. Please contact us at (651) 777-5222.